Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, including its original packaging.

Several types of goods are exempt from being returned. Perfumes and fragrances that have been opened, used, or have had their seal broken cannot be returned or exchanged, for hygiene and safety reasons. We also do not accept returns on earrings and other pierced jewelry once opened, for the same reason.

Additional non-returnable items:

  • Gift cards
  • Opened or used perfumes/fragrances
  • Pierced jewelry (e.g., earrings) once opened
  • Customized or engraved watches and jewelry

To complete your return, we require a receipt or proof of purchase (order number or invoice).

Please do not send your purchase back to the manufacturer or brand — send it directly to us using the return address provided below.

There are certain situations where only partial refunds are granted:

  • Watches or jewelry with obvious signs of wear or use
  • Any item not in its original condition, damaged, or missing parts (box, warranty card, authenticity certificate, etc.) for reasons not due to our error
  • Any item returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we’ll email you to confirm we’ve received your returned item. We’ll also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method (or bank account, for Cash on Delivery orders) within [X business days].

Late or missing refunds
If you haven’t received your refund yet, first check your bank account again.

Then contact your bank or payment provider (e.g., JazzCash, Easypaisa, or your card-issuing bank) — it may take some time before your refund is officially posted.

If you’ve done this and still haven’t received your refund, please contact us at admin@m4luxe.pk.

Sale items
Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, email us at admin@m4luxe.pk and send your item to:

Shop # 1, 518 – Block 1 – Sector A2, Township Lahore, 54770

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver, and they will be notified of your return.

Shipping returns
To return your product, please mail it to:

Shop # 1, 518 – Block 1 – Sector A2, Township Lahore, 54770

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if we covered it initially) will be deducted from your refund.

Delivery time for exchanged products may vary depending on your location within Pakistan.

For higher-value items (e.g., watches, fine jewelry), we recommend using a trackable courier service, since we cannot guarantee that we’ll receive your returned item without tracking.

Need help?
Contact us at admin@m4luxe.pk or +92 307 455 2087 for any questions related to refunds and returns.